Snailock

Privacy Policy

Last updated · 2026-06-23

This Privacy Policy explains how Snailock, owned and operated by Deea International LLC (“we”, “us”, the data controller), collects, uses, shares, and protects your personal data when you visit our website, create an account, or place an order. We collect only what we need to run the shop, and we never sell your data.

1. Data we collect

  • Order information: your name, email address, shipping address, phone number (if provided), and the items you purchase.
  • Account information: if you sign in, your email and the reading journal, reading progress, and reviews you choose to save.
  • Newsletter: your email address, if you subscribe.
  • Payment information: handled directly by Stripe; we receive confirmation of payment but never your full card number.
  • Technical and on-device data: your cart, reading journal, and chosen language are stored in your browser’s local storage to make the site work. We do not use advertising or third-party tracking cookies.

2. How and why we use your data

  • To process, manufacture, and ship your orders, and to provide customer support (to perform our contract with you).
  • To manage your account and show your order history, journal, and reviews (to perform our contract and on the basis of your consent).
  • To send transactional emails such as order confirmations and shipping updates (necessary for your order).
  • To send newsletters, where you have subscribed (on the basis of your consent, which you can withdraw at any time).
  • To maintain security, prevent fraud, and comply with legal obligations (our legitimate interests and legal duties).

3. Service providers we share data with

We share personal data only with the trusted providers that operate the shop, and only as needed to deliver the service:

  • Stripe: secure payment processing.
  • Lulu: printing and shipping your books.
  • Supabase: secure database and authentication for accounts and orders.
  • Resend: sending order and newsletter emails.
  • Cloudflare: website hosting and delivery.

These providers act as our processors and are bound to protect your data. We may also disclose data when required by law or to protect our rights.

4. International transfers

Our providers may process data in countries other than yours, including the United States. Where required, such transfers are protected by appropriate safeguards (such as standard contractual clauses).

5. Retention

We keep order and transaction records for as long as necessary to fulfil your order and to meet legal, accounting, and tax requirements. Account and newsletter data are kept until you delete your account or unsubscribe.

6. Your rights

Subject to applicable law, you may request to access, correct, update, or delete your personal data; object to or restrict certain processing; request a copy of your data; and withdraw consent at any time. You can unsubscribe from newsletters using the link in any email or by contacting us. To exercise any right, write to us and we will respond within the time required by law.

7. Security

We use reputable providers and reasonable technical and organisational measures (including encryption in transit and row-level access controls) to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information.

8. Children’s privacy

Snailock is intended to be purchased by adults. We do not knowingly collect personal data directly from children. If you believe a child has provided us data without appropriate consent, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The current version is the one published here, with the “last updated” date shown above. Material changes will be reflected on this page.

10. Contact

For any privacy question or request, contact us at orders@snailock.com.